How a national retail chain with 12,000 employees made security training work for store teams and seasonal hires.
High turnover and seasonal staffing meant traditional security training wasn't reaching the people who needed it most.
28% of employees failed phishing tests, especially seasonal hires and store staff.
With high turnover and seasonal staffing, traditional security training wasn't sticking.
The company had already experienced two near-misses with payroll diversion attacks.
A four-month program built around the way store teams actually work.
Deployed: security awareness training and phishing simulations.
Simulations built around real retail scenarios, like fake schedule changes and HR updates.
Short modules of 3 to 5 minutes, sized to fit around store shifts.
Training that works for a diverse workforce.
A platform designed for store employees, not just office desks.
Measured over the four-month program.
secriq transformed our security culture. Store employees who previously ignored security training now actively report suspicious emails. The platform’s retail-specific content made security relevant to their daily work. In four months, we went from being a phishing target to having one of the most security-aware retail workforces in our industry.
HR Director, national retail chainGet a free human risk report: your exposed credentials, how your team handles a simulated phishing email, and a plain-language plan to fix what we find.
Get my free report